Why didn’t my document print?

There are several possible reasons.

To print your document, you need to release it by swiping your OHIO ID or Guest Printing Card at the release station positioned next to the printer.

If you’ve done that and the document still hasn’t printed, the small screen on the printer itself (as opposed to the release station screen) may let you know if the printer is out of paper, out of toner, or is experiencing an error. If the printer’s screen says “Processing,” your document is taking longer than usual to process and will probably come out momentarily.

The Libraries’ printers have two sizes of paper, letter (8.5 x 11) and ledger (11 x 17). Sending print jobs with other paper sizes is a common cause of errors that prevent a job from printing. You can usually specify your document’s paper size in the print dialog window in the application you’re printing from.

A common cause of documents printing incorrectly is printing directly from Blackboard or other web sites that don’t really support printing. If you’re trying to print a PDF, Word, PowerPoint or other document from inside Blackboard, save the file to your computer first. Then double click the saved file to open it in its normal application, and print from there. Even outside of Blackboard, PDF’s print most reliably when saved to your computer or opened in Adobe Acrobat or Adobe Reader (not a web browser like Chrome, Firefox or Safari).

If your document won’t print via mobile printing, it may print when printed from a computer (you can install the Libraries printers on your own computer if you don’t want to use the Libraries’ computers).

If no documents are printing, there may be a general problem with the printing system.

If you need help getting a document to print, please feel free to visit any Libraries service desk.

Need a refund? Fill out the online Print Refund Request Form.